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Shipping & Returns

  • Packages are shipped to the address of your choice by mail for small items (* ) whose weight is less than or equal to 7 kg, through the de la Poste Colissimo with time varies according to the availability and types of items you order. When items are available, the delivery time is 48 hours in most cases.

    If you wish to make a gift, mention it in the placeholder comment, so that we do not send an invoice with the package.
  • You can track your parcel by entering the code we send to you from the site Colissimo .
  • At your home or the address of your choice, carrier for bulky items (*) (**) Including the weight control is more than 10 kg, with a delay that depends on the availability and types of items you order
    (*) the amount of participation in shipping and order processing is not charged automatically in your basket. Please contact us for more information after you pass your order.
    (**) The bulky items are mostly large items that are delivered by the carrier, when their weight exceeds 10 kg.
  • All informations for delivery to France is described in the informtions related to the french language.
  • The information for products weight per order greater than or equal to 10 kg are in some cases bigger that small items.
  • The information for Corsica, DOM-TOM, Andorre Monaco, ... are detailled in the french pages.
  • For shipment of your package outside of France, Corsica and Monaco , the shipping costs are charged actual costs. times of delivery are then those of the carrier.
    The goods are then shipped to the risk of the buyer. Contact us for a quote.

    Rates below are indicative and do not have any contractual value
    For information rates for shipping in Europe are divided in 4 zones :

    Zone A : European Union including Switzerland and Norways
    Zone B : Countries of eastern europe outside Europe and Maghreb
    Zone C : African countries (excluding North Africa), Canada, United States, Middle East
    Zone D : Rest of the World

    and the price depends of the weiht of the producs.
    For more information, refer to the following website
  • Our goal is to satisfy you.
    products are ALL checked before sending. products are packed in packages and in suitable packaging.
    However, it is possible that some details escapes us.
    If it is so, please we return the product in its packaging of origin. In case of the default is our origin, then:
    1) we will exchange the product without problem if it is in stock or otherwise,
    2) we will give you an asset, or
    3) we will refund you.
  • packages, depending on the amount of purchases are insured against damage that may occur during transport (fragile items such as mirrors, ...)

  • If the package you receive is damaged, accept it with reservation. In case of damage, you have 3 days to see breakage or deterioration to ask for your money back from the Post. If you do not play this warranty, you can not request a refund from the french Post or the Carrier.
receipt of your package, we are at your service to answer your questions. To solve a problem with your relationship with our company LORDS - Luminaires , you can send an email here .
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The others WEBSHOPS of LORDS company : (marine decoration) - (clothes & sailor clothes in coton) - - (house decoration) - (lamps)